Retail Store Manager - HK

Requirements:

• • Minimum 6 years of experience in the retail industry, preferably in fast fashion
• • Minimum 3 years of experience in managing a retail team(s)
• • Experience in leading and managing a team
• • Numerate with strong Excel skills
• • Effectively bilingual in English and Cantonese, Mandarin is a plus
• • Bachelor's degree - All fields are welcome!

Responsibilities:

• • Team Management & Leadership:
• • Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full- Time and part- Time retail associates
• • Inspire and motivate team to work towards a collective goal
• • Collaborate closely with all other functional team leads in particular Commercial, Operations, Marketing and People & Culture
• • Retail Performance & Operations:
• • Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
• • Drive store performance via retail strategies, customer experience, service and visual merchandising
• • Manage the overall store operations to ensure a consistent and solid Love, Bonito experience, which includes daily stand- Ups, retail training, customer service training, inventory management, stockroom management, order replenishments, visual merchandising, manpower planning, stocktake etc.
• • Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• • Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
• • Be present and operating on retail floor as floor manager
• • Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability
• • Deal with all issues that arise from staff or customers (complaints, grievances etc)
• • Conduct weekly business reviews with team to increase traffic, expand base, retain customers and optimize profitability
• • Collaborate closely with Regional Head of Retail Operations in ensuring consistency and the roll- Out of retail best practices
• • Work closely with CCO & Country Manager in the sourcing and launching of new stores

Benefits:

• • Staff discounts
• • Group medical and dental benefits
• • 15 days annual leave
• • Bank holiday
• • Birthday leave
• • Marriage leave, maternity leave, paternity leave, compassionate leave
• • Good promotion opportunities and on- The- Job training