Customer Engineer / Senior Customer Engineer | 5 - Kowloon Bay

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JOB DESCRIPTION
Requirements:
- Degree/Diploma in Information Technology or equivalent experience;
- Working knowledge of one or more of the following operating systems - Linux, Unix, MacOS and/or Microsoft Windows Server
- Familiar with current storage technology (eg. SAN Storage, iSCSI, fibre channel technology) and network connectivity
- Knowledge and experience of data backup, archiving and virtualization would be advantageous
- Analytical thinking and able to troubleshoot independently;
- A good team player with strong self-Motivation;
- Good communication skills
- Willingness to learn new technology
- Experience in IT technical support environments advantageous

Responsibilities:
- Installation, configuration and support of Quantum software/hardware products
- Respond to support requests from Quantum partners and customers and provide phone, on- Ite or remote support as required
- To take ownership of customer issues and ensure support issues are resolved
- Have a deep understanding of the technology behind our solutions
- Provide training to customers as and when required
- To assist in preparing Proof of Concept as and when required

Benefits:
- 15 Days annual leave
- Local Travel Allowance
- Mobile Phone Allowance
- Out-Patient Medical Allowance
- Medical insurance upon confirmation




JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: HKD 10,000.00 - 18,000.00 Monthly
Positions available: 1


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct

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